Shipping & Returns
Shipping
When your order arrives, please inspect your delivery carefully:
- Verify correct quantity and good condition.
- Note any missing or damaged items before signing the delivery receipt.
- All deliveries are curbside. Inside delivery is available for an extra fee.
⚠️ It’s vital to note any damage or shortages when signing. If you miss this, we cannot file a claim with the carrier on your behalf :contentReference[oaicite:1]{index=1}.
Delivery times are estimates only and may be delayed by manufacturing, weather, holidays, or other factors beyond our control. We recommend scheduling installation only after materials have arrived :contentReference[oaicite:2]{index=2}.
Return Policy
If you're not completely satisfied, we’re here to help. A Return Authorization (RA) number is required for all returns.
- Request your RA within 14 days of delivery by calling (813) 400‑4861.
- No returns accepted after 14 days — orders are considered closed :contentReference[oaicite:3]{index=3}.
- Returns are only accepted in original, unopened manufacturer's packaging—no exceptions :contentReference[oaicite:4]{index=4}.
- Minimum return is 5 cartons. We do not accept returns of fewer than four cartons :contentReference[oaicite:5]{index=5}.
Cancellation Policy
- Before shipping: Call or email us to cancel and receive full credit.
- After shipping: Accept delivery, then call to start a return process — it will be treated as a return :contentReference[oaicite:6]{index=6}.
All returns require a valid RA number. Items returned without authorization may be refused :contentReference[oaicite:7]{index=7}.
Need Help?
Questions or concerns? Reach out to us:
- Phone: (813) 504‑9848 or (813) 400‑4861
- Email: contact@thenoblefloors.com
We're here to support you from order placement to installation and beyond.
